Refund policy

Return & Refund

While we don't do exchanges or returns for used goods to prioritise the well-being of your furry friends and prevent any cross-infection, we'll gladly assist you with any manufacturer defects within 7 days of receiving your fluffy treasures. Just shoot us an email - lefunnycat@outlook.com, and we'll guide you through the process. 

When returning a product, please make sure it's in purr-fect condition, unused, and snuggled up in its original packaging with all its accessories included. Don't forget, you'll need to cover the cost of return shipping.

It's like giving your precious goodies a cozy little hug for their journey back to us, so be sure to pack them securely to keep them safe and sound!

Once we receive the return package, we'll give it a loving inspection to make sure everything's in tip-top shape. If it passes our cuddle test, we'll send you an email to confirm the refund.

Refunds, including any delivery costs (not included the return delivery cost), will be whiskered away to you within 14 days of receiving the returned goodies. We'll send them back to you using the same magic wand—oops, I mean, the same payment method you used for the purchase!

We might hold off on issuing a refund until we receive the returned products or you provide proof of return, whichever happens first. And remember, we can't refund used products—let's keep things fresh and new!

To start a return, keep your receipt handy and shoot us an email at lefunnycat@outlook.com. Our team of purr-fessionals will guide you through the process and provide a return shipping label. Oh, and just a gentle reminder, we only accept returns for unused items in their original packaging. Meow-tastic!

With purrs and whiskers, The Le Funny Cat Team 🐾